SMARTnet Alternative to Cisco OEM Support with Balata Data Prior to Refresh

Overview of Cisco as an OEM for Networking Product Lifecycles

A common trend we observe is that clients who leverage Cisco in their environments—whether for routing, access points, switching, firewalls, or servers—must begin considering lifecycle plans shortly after initial procurement, installation, and deployment across their network. As technology continues to evolve rapidly, our mission is to support customers who may not be ready for a full refresh but are concerned about compliance. Here's how we can help:

After the initial purchase, customers typically follow a timeline defined by the OEM, usually ranging from 3 to 5 years. In the first 3 years, they receive OS updates and TAC (Technical Assistance Center) support. For up to 5 years, hardware support remains available, often with the option to extend service contracts that include continued TAC access. Cisco outlines these milestones on its website (see link below):
🔗Cisco EOS/EOL Policy

Key Definitions

• End of Life (EOL): The product is obsolete and no longer sold, maintained, improved, or supported by the OEM.
• End of Service Life (EOSL): Support is discontinued as the OEM shifts focus to new product lines.
• End of Sale (EOS): The product is no longer available for purchase.
• Last Date of Support (LDoS): The final date support is available for the covered Cisco hardware and software.

These definitions outline the product life cycle and availability of essential software updates. Third-party maintenance becomes a viable option after the initial 3-year period, depending on the customer’s specific use case and preferences. While third-party support can bridge gaps until a refresh is possible, many enterprise and healthcare customers are especially concerned about maintaining access to security and vulnerability updates.

If your organization does not typically refresh hardware within 5 years, Balata Data leverages Luminous to provide insights into how you can adopt third-party support solutions while remaining compliant with Cisco standards.

Luminous for Improved Cisco Support

The last thing a client needs during an RMA (Return Merchandise Authorization) event is a blame game. Especially when facing hardware or software failures. Our analysis, based on lifecycle milestones, helps customers understand how they can integrate Balata support while still retaining access to critical Cisco updates.

Our support solution replicates Cisco TAC and hardware RMA services. In the case of a vulnerability issue, clients can still access Cisco PSIRT (Product Security Incident Response Team) updates when needed. We also help customers assess the criticality of their hardware and weigh the cost-benefit of staying with Cisco versus transitioning to Balata support.

Smarter Support Starts Here

As IT budgets tighten and refresh timelines shift, organizations need flexible, reliable alternatives that don’t compromise security or compliance. Balata Data bridges the gap between OEM expectations and real-world needs by offering tailored support that extends the life of your Cisco infrastructure without the high cost of SMARTnet renewals.

With our Luminous platform and expert support team, you gain the insights, tools, and peace of mind to operate confidently—whether you're months or years away from your next refresh.

Stay compliant. Save costs. Stay in control. Balata Data is your trusted SMARTnet alternative.

📩 Contact us today at Sales@balatadata.comto learn more.